Shipping and Returns

Shipping Policy:
We do our best to have your product on its way as fast as possible. On average, please expect 5 to 7 business days. We provide free shipping on all orders within the United States. If your item is lost or damaged, we will replace if a claim is made with our company via email to privybrands@gmail.com within 3 business days of noticing the issue.

Return Policy:
We ask all changes to your order be submitted by email to privybrands@gmail.com same day as placing the order. Any returns to your order or cancellations not reported before 5PM will be issued up to a 20% restocking fee for the items restocked. If a restocking fee is issued, it will be deducted from the adjusted order total. Merchandise that has been mistakenly shipped must be emailed to privybrands@gmail.com within 3 days of receiving the shipment. Returns or exchanges must be postmarked within 3 days of notifying us by email. All merchandise must be returned unopened and in its original packaging. We will not accept returned products that have already been marked or labeled.

Office Hours:
Please note, our office hours are Monday – Friday, 9 am – 5 pm PST. We do not keep office hours over the weekend, so if you are wanting to inquire about an order please email privybrands@gmail.com and we will get back to you as soon as we can.

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